ipsum dolor sit amet, consectetur adipiscing elit, sed d veniam, adipiscing elit, sed d veniam
ipsum dolor sit amet, consectetur adipiscing elit, sed d veniam, adipiscing elit, sed d veniam
We are a Northern based property and facilities maintenance services company that provides a wide range of skills to our clients.
Providing a guaranteed, reliable and competitive rate to all our clients throughout the Yorkshire county.Our company provide a quality preventative maintenance, project’s and reactive works to a very high standard.
We also host a wealth of experience within our business so that you as our client can feel at ease, so that your interests are our priority.Offering a fast, efficient, professional service with well trained engineers that comply to all current H&S standards.
Read MoreIt is a long established fact that a reader will be distracted by the
Helpdesk Reacvive SLA
Priority | Reactive Response | Type |
---|---|---|
1 | < 2 Hours (emergency *) | Fire Alarm Activation |
< 4 Hours (emergency *) | Total Electrical Failure | |
Gas Leak | ||
Store Unable to Trade | ||
Major Flood | ||
Heating Failure | ||
2 | < 24 Hours | Minor Leak |
Fire Alarm Fault | ||
Sprinkler Systems | ||
Boarding Up | ||
Glazing | ||
Health & Safety Hazard | ||
AC Total System Failure | ||
3 | < 48 Hours | Toilet / Drainage Failure |
Fire Extinguishers | ||
Door Faults | ||
CCTV Faults | ||
Locks & Safes | ||
Window Lights Out | ||
4 | < 5 Working Days | Signage |
Carpet / Flooring | ||
AC Unit Failure | ||
5 | < 14 Days / Next PPM Visit | External Repairs |
PAT & Fix wire testing | ||
Internal Repairs | ||
General Lighting | ||
Other Reactive Maintenance |
Helpdesk Reacvive SLA
Planned Maintenance | |
---|---|
Completed PPM visits within the correct month of schedule | > 90% |
Completed Statutory Certification visits within the correct month of schedule | > 95% |
PPM Certification Issue within 20 working days | > 95% |
Reactive Maintenance KPI's | |
Response times achieved | > 90% |
Job closure less than 10 working day (subject to priority) | > 90% |
Quotation KPI's | |
Emergency quotation request within 24 hours | > 95% |
General quotation request within 14 days | > 95% |
Reports KPI's | |
Agreed reports submitted within 7 days | > 95% |
Helpdesk Reacvive SLA
Office |
---|
PPM Management |
Asset Management |
Key Performance Indicator Management |
Direct Labour & Subcontract Management |
Property Management Liaison |
Quotation Management |
Client Report Production |
Engineering Apprenticeship training |
Provisions of Document Management |
Asset Register |
FGas Register |
Lamping Register |
Statutory Certification Register |
Statutory Certification Copies |
Asset O&M Manuals (where provided) |
Operational Contract Management |
Provisions of H&S, Quality and Technical Support and Audit. |
Project Management |
Subcontract Management and Procurement |
Client meeting and reports as dictated, monthly meetings and preparation of minutes |
Technical and commercial review of quotations. |
Management and preparation of financial reports |